Inspiration, information, trends and how-to blog for tiles, bathrooms and wooden flooring. Buy online or in stores Mullingar, Limerick, Dublin, Kerry and Cork.

World of Knowledge

Bringing you a world of knowledge and inspiration, our blog articles are here to help you every step of the way, from planning a project to the finishing touches.
Inspiration, information, trends and how-to blog for tiles, bathrooms and wooden flooring. Buy online or in stores Mullingar, Limerick, Dublin, Kerry and Cork.

World of Knowledge

Bringing you a world of knowledge and inspiration, our blog articles are here to help you every step of the way, from planning a project to the finishing touches.
Inspiration, information, trends and how-to blog for tiles, bathrooms and wooden flooring. Buy online or in stores Mullingar, Limerick, Dublin, Kerry and Cork.

World of Knowledge

Bringing you a world of knowledge and inspiration, our blog articles are here to help you every step of the way, from planning a project to the finishing touches.

Returns and refunds

Online returns and refunds policy

This policy relates to online purchases only.

  • You can return any resellable products to us within 30 days of the purchase date for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded. 
  • No returns from online purchases will be accepted at any of our retail stores. Returns must be sent to our central warehouse in Mullingar:
    World of Tiles, 16A Lough Sheever Business Park, Mullingar, N91A06D
  • You are responsible for arranging to return the products and will also be responsible for the cost of returning the products to us. A refund of the value of the products will be made upon our receipt of the returned items once they have passed inspection in our warehouse.
  • We are unable to offer refunds on grout and adhesive products.
  • Special order material: we do not offer returns, refunds or exchanges of items purchased on special order.
  • No returns will be accepted without a valid copy of the invoice.
  • World of Tiles reserves the right not to refund if the products are deemed as not being in a resellable condition, if there is no proof of purchase, or if the products are returned after the 30-day period. We aim to process all refunds within 10 working days.

If you have any questions regarding your online order or return, please contact customerservice@worldoftiles.ie. Please do not contact a store regarding online purchases as they will not be able to assist with online store queries.

Returns and refunds policy for purchases made in store

This policy relates to purchases made in store only.

  • You can return any resellable products to us within 30 days of the purchase date for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded. 
  • You must return the products to a World of Tiles store along with an invoice/receipt as proof of purchase and a refund will be made via the original method of payment. No refunds will be accepted without a valid invoice of purchase.
  • We are unable to offer refunds on grout and adhesive products.
  • Special order material: we do not offer returns, refunds or exchanges of items purchased on special order.
  • In the event that the original payment method was by cash, there are no cash refunds over €100. In this case, a cheque will be posted from Head Office within 10 working days, or the money will be transferred by EFT if banking details are made available.
  • Deposits are non-refundable. Only an exchange will be made available for products of the same value. 

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